Ian Scotting


tel: +44 (0)7761 357 442




IT Service Manager

Responsible for:

  • Customer Service
  • IT Service Desk function
  • Deskside Support function
  • Critical Incident Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Access Control
  • Continuous Service Improvement
  • Service Level Management
  • Service Reviews
  • Service Catalogue
  • Service Introduction
  • Reporting
Partnership (Finance)

2011 - 13

Manager - IT Service Desk
   (Managed Services)

Advanced 365

2009 - 10
IT Service Desk Manager
 (Application & Infrastructure Outsourcing)
  • Desktop Services
  • Incident-Problem Manager
2004 - 09
IT Service Desk Manager
2002 - 04
IT Service Management Analyst
2001 - 02
Software Analyst
1997 - 01
Software Engineer
BAE Systems



Bsc | Pdip | ITIL | MCMI

1995 - 96
Masters (Pdip) Computer Science
University of Canterbury
1989 - 92
Bachelor of Science, Marine Biology
University of Swansea


Part-time Roles (past and present)

2011 - 2016

Book keeping, Admin, Project management.

Culverton Sidcup Mgt Co. (Property mgt)

2008 - 2011
Director - Property Management
Culverton Sidcup Mgt Co.
2001 - 13
Sales & Web Site Development
The Student Years
Construction Industry:
Various jobs to fund the University years and Backpacking travel: Floor laying, carpet fitting, labouring, office admin.
Scotting Services
PTL Interiors
Oakway Building


Recommended Reading

The Customer Rules Lee Cockerell
Jack Welch
Time Management Magic Lee Cockerell
The 7 Habits of Highly Effective People Stephen R. Covey
Jack - Straight from the gut Jack Welch
How to Win Friends and Influence People Dale Carnegie
Creating Magic 10 Common Sense Leadership Strategies from a Life at Disney
Lee Cockerell
The Phoenix Project
Gene Kim, Kevin Behr, George Spafford
The Goal Eliyahu  M. Goldratt
Rich Dad Poor Dad Robert T. Kiyosaki
Influence The Psychology of Persuasion Robert B. Cialdini
The One Thing Gary Keller, Jay Papasan
Strengths Finder 2.0 Tom Rath
How to manage the IT helpdesk Noel Bruton
Harvard Business Review (magazine) Harvard University
Professional Manager (magazine) The Chartered Management Institute
Vagabonding an Uncommon Guide to the Art of Long-Term World Travel Rolf Potts
The 4-Hour Week Timothy Ferriss
The One Minute Manager Ken Blanchard
Coaching for Performance John Whitmore
The Art of Thinking Clearly Rolf Dobelli
The Rules of Work Richard Templar
The Secrets of Success at Work Richard Hall
Innovation and Entrepreneurship Peter F. Drucker
The Audacity of Hope Barack Obama
Long Walk to Freedom Nelson Mandela
The Autobiography of Martin Luthor King Jr Edited by Clayborne Carson
Losing My Virginity Richard Branson
Total Recall (autobiography) Arnold Schwarzenegger



Australia Austria
Borneo (Brunei)
Borneo (Sabah, Malaysia)  
Canada Caribbean - Antigua
Caribbean - Bonaire Caribbean - St Martin
Costa Rica
Czech Republic
Greece (islands)
Holland India
Indonesia - Java/Bali Italy
Ireland Maldives
Malta Mexico
Monaco Nigeria
Norway Raratonga
Scotland Singapore
Tahiti Thailand
Usa Venezuela



Customer Service, Management, Leadership.

Family time, Swimming, Running, Gym.

Natural History, Autobiographies, Business books & Film.